We also ensure all reviews are published without moderation. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. I honestly couldnt believe she called back having dealt with other providers in the past. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Thank you very much. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Netomnia are laying it all around the area. He fixed + ensured everything was completely tuned in + upto date. The Engineer Jay was patient in waiting for me to arrive home from work. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Highly recommend. 19.7 All of the Terms are included. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. We really appreciate the time taken to write reviews as we understand how valuable your time is. 1 Home Entertainment Tech Resource. No setup fee. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 19.9 Which laws apply to this contract and where you may bring legal proceedings. about cookies and how to manage them. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 10.2 Your equipment. Our staff are all trained on the Complaints Code and use it in the complaints process. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. So will be cancelling my contract. Hi Stephen,Thank you so much for your kind review of Elaine. Better to ask the way than go astray. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! YouFibre continue to deliver the goods. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. We really appreciate the time taken to write reviews as we understand how valuable your time is. We also record all 999 and 112 emergency calls. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We are independent of all of the products and services we compare. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. | Read 1,341-1,360 Reviews out of 1,741 This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Installation involves connecting new fibre optic cable to your house. YouFibre provide the eero Pro 6 to their home broadband customers. 17.6 Porting Date. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. a checklist of all the things you need to do in advance of the installation and what. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) YouFibre. Installation within 48 hours. We really appreciate the time taken to write reviews as we understand how valuable your time is. 8.5 Vulnerable Customers. Choose Ltd is a limited company registered in England and Wales. 19.3 Nobody else has any rights under this Contract. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Hi Phil,Thank you for taking the time to leave us such a splendid review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Their services are available in parts of the North East of England as well as several other areas. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Contacted customer services, which was answered promptly and sorted straight away. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Registered office: 78 York Street, London, W1H 1DP. 8.4 Residential Use only. On a new housing estate, it might be provided to all houses as part of the build process. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. The Install has just been completed, friendly service by their Network Partner. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. 19.1 We may transfer this contract to someone else. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Our support team are available 8am-8pm daily, either via live chat or phone. Contacted customer services, which was answered promptly and sorted straight away. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. It may not display this or other websites correctly. The PlayStation was not connected.Dustin the Youfibre service engineer came early. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. He was polite and courteous. Inst. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. 8.8 Recording calls. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. 12.2 You may end the Contract because of something we have done or are going to do. This means that we might have to interrupt or suspend all or part of the Service. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. You are using an out of date browser. 2021 YouFibre Limited. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). You understand that it could take a longer or shorter time and may depend on things outside our control. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 14.3 Condition of Router Equipment. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Find out how we combat fake reviews. If you are moving to a new house, please contact us. Lisa C Evans, Hi LisaThank you for your great review of Dustin! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Hi Jane!Thank you for your great review of Dustin! Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Very pleased so far. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. All works great!!! 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